Terms of Service
Welcome to Neon Vibes®, your go-to destination for premium, handcrafted custom LED neon signs made in the UK. These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By accessing www.neonvibes.co.uk, you agree to be bound by these Terms.
Please read this document carefully before using our services.
1. About Us
Neon Vibes® is a UK-based manufacturer specializing in LED neon signs for homes, businesses, events, and more. We offer fully customizable neon products, made-to-order with precision and care, from our facility in Leeds, England.
2. Eligibility
To make purchases on NeonVibes.co.uk, you must:
Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Provide accurate and complete account, billing, and shipping information
3. Our Products
We create and sell a wide variety of LED neon lights, including:
Custom neon signs (names, logos, quotes, etc.)
Ready-made designs for events, homes, businesses
Fairground letters, wall art, USB-powered lights, and more
Each product is handcrafted upon order, using safe and energy-efficient LED neon flex technology.
4. Orders and Contract Formation
When you place an order, you agree that:
You are offering to buy a product subject to these Terms.
All orders are subject to availability and confirmation of the order price.
Once payment is received, we will send a confirmation email.
We reserve the right to refuse or cancel orders in cases of suspected fraud, mispricing, or any violation of our policies.
5. Pricing and Payment
All prices are in GBP (£) and include VAT unless otherwise stated.
Accepted payment methods:
Major credit/debit cards
PayPal
Buy now, pay later services (e.g., Klarna, Clearpay)
We use secure third-party gateways to process payments. We do not store your payment card details.
6. Shipping and Delivery
We offer free UK mainland delivery on all orders.
Typical timelines:
Custom signs: 3–10 business days (design + dispatch)
Ready-made signs: 3–5 business days
We also ship internationally. Shipping fees and customs duties (if applicable) will be calculated at checkout.
7. Cancellations and Refunds
Due to the custom nature of most of our products, we do not accept returns on personalized items unless they are faulty or damaged.
For non-customized items, you may request a return within 14 days of delivery, provided the item is unused and in its original condition.
To request a refund or raise a concern, email us at: info@neonvibes.co.uk
8. Warranty
All Neon Vibes® signs come with a 2-year warranty covering:
Manufacturing defects
Electrical failures
LED malfunction under normal usage
This warranty does not cover:
Damage due to misuse, modification, or improper installation
Wear and tear from normal use
Damage from power surges or water exposure (unless the product is IP-rated)
For warranty claims, please provide proof of purchase and photos of the issue.
9. Intellectual Property
All content on the website — including text, images, graphics, logos, videos, and design — is the property of Neon Vibes® and is protected by UK and international copyright and trademark laws.
You may not:
Copy, reproduce, or distribute content without permission
Use our trademarks (including the Neon Vibes® name) for commercial use
Reverse-engineer or clone our designs
10. Custom Designs
When uploading a custom design or logo:
You affirm that you have the legal right to use that design.
You grant Neon Vibes® a non-exclusive, royalty-free license to use the design for production and marketing purposes (unless you opt out).
We reserve the right to reject designs deemed offensive, infringing, or inappropriate.
11. Limitation of Liability
To the fullest extent permitted by law, Neon Vibes® shall not be liable for:
Any indirect, incidental, or consequential damages
Losses arising from late deliveries, installation issues, or product misuse
Any website or service downtime
Our total liability shall not exceed the total amount paid by you for the product.
12. User Conduct
By using our site, you agree not to:
Submit false or misleading information
Upload viruses or malicious code
Infringe on third-party rights
Attempt to access unauthorized areas of the website
Violations may result in account suspension and legal action.
13. Third-Party Links
Our site may include links to external sites. Neon Vibes® is not responsible for the content, policies, or practices of third-party websites. We recommend reviewing their terms and privacy policies separately.
14. Promotions and Discounts
Discount codes and promotional offers are:
Valid for a limited time
Not redeemable for cash
Cannot be combined with other offers unless stated
We reserve the right to withdraw promotions at any time.
15. SEO Keyword Optimization Notice
This Terms of Service page includes keywords to help optimize visibility in search engines. These keywords include:
LED neon signs UK
Custom neon lights
Neon signs for business
Personalized neon wall art
Neon Vibes UK
Buy custom LED neon online
LED neon sign warranty
Order custom neon UK
Neon lights for bedrooms, bars, weddings, salons, and offices
16. Accessibility
We are committed to making our website accessible to all users. If you experience difficulties using the site, please reach out to us so we can assist you or make necessary accommodations.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts located in the UK.
18. Amendments
Neon Vibes® reserves the right to update or change these Terms at any time. Any changes will be posted on this page with the new effective date. Continued use of our website after changes constitutes acceptance of those changes.
19. Contact Us
If you have questions or concerns about these Terms, please contact us:
Email: info@neonvibes.co.uk
Phone: [Insert business number]
Address: [Insert company address]
Thank you for choosing Neon Vibes® — where creativity meets light!
Let your personality shine through custom LED neon that lights up every space.